Privacy Policy & GDPR

1. Introduction

At Peacehaven Boarding Kennels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our website and services. We comply with the General Data Protection Regulation (GDPR), and this policy outlines your rights and our obligations under the GDPR.

By using our website and booking our services, you agree to the collection and use of your data as described in this Privacy Policy.

2. Information We Collect

We collect personal information that you provide to us directly, including:

• Personal Identification Information: Name, address, phone number, email address.
• Pet Information: Details about your pet(s), including name, breed, age, health, vaccination status, and any special needs or requirements.
• Payment Information: Credit/debit card details, PayPal information, or other payment methods (processed securely via third-party payment processors).
• Booking Information: Details of services requested, drop-off/pick-up times, and other booking-related information.
• Communication: Any messages, inquiries, or feedback you provide via email, contact forms, or other communication channels.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide our services: To process bookings, schedule appointments, and manage your pet’s stay with us.
• To communicate with you: To send booking confirmations, updates, and information regarding your pet’s stay or our services.
• To process payments: To facilitate payment for the services you book.
• To comply with legal obligations: To meet our legal and regulatory requirements.
• To improve our services: To monitor and improve the quality of our services based on feedback and customer inquiries.

4. Legal Basis for Processing Personal Data

Under GDPR, we rely on the following legal bases for processing your personal data:

• Contractual necessity: We process your personal data to fulfil a contract with you, including providing our dog boarding services.
• Consent: In some cases, we may ask for your explicit consent to process your data (e.g., when you sign up for our newsletter or voluntarily provide additional information).
• Legitimate interests: We may process your data to pursue legitimate business interests, such as improving our services and protecting our website.
• Compliance with legal obligations: We process certain data to comply with legal or regulatory requirements.

5. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who help us process payments, manage bookings, and provide other necessary services. These providers are bound by contracts ensuring they protect your personal data.
• Veterinary Services: In the event of a medical emergency, we may need to share your pet's information with a veterinary clinic.
• Legal Requirements: We may disclose your personal data if required by law, in response to a legal request, or to protect our rights or the rights of others.

We will never sell or rent your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

• For the duration of your relationship with us (e.g., during your pet’s stay).
• To comply with legal, accounting, or reporting obligations.

When we no longer need your personal data, we will securely delete or anonymise it.

7. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you and receive a copy.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., if it’s no longer necessary for the purposes we collected it).
• Right to Restriction: You can request the restriction of processing of your personal data in specific circumstances (e.g., if you contest the accuracy of your data).
• Right to Data Portability: You can request a copy of your data in a commonly used format for transfer to another service provider.
• Right to Object: You can object to the processing of your personal data in certain circumstances (e.g., for direct marketing).
• Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw that consent at any time, and we will stop processing your data.

If you wish to exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.

8. Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or alteration. Our website uses secure SSL encryption for payment transactions, and we follow industry standards to safeguard your information.

However, please be aware that no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

9. International Transfers of Data

If we transfer your personal data outside of the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements. This may include using EU-approved standard contractual clauses or relying on other mechanisms permitted by law.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse website traffic, and deliver personalised content. You can manage your cookie preferences through your browser settings or through our cookie consent banner when you first visit the site.

For more details on the cookies we use, please refer to our Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of this policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights, please contact us:

hello@peacehavenboardingkennels.com